Shipping policy

Last Updated: 24/07/2025

At Magical Ma's, we are committed to providing a smooth and transparent shopping experience for all our customers. This Shipping Policy outlines the terms and conditions for shipping products purchased from our website. By placing an order with us, you agree to the following shipping terms.

1. Shipping Locations

We currently offer shipping within Australia and to select international destinations. Shipping rates and delivery times vary based on the destination and the product.

  • Domestic Shipping: We ship to all major Australian cities, including Sydney, Melbourne, Brisbane, Perth, and Adelaide, as well as regional and remote areas.
  • International Shipping: We offer international shipping to selected countries. If your country is not listed at checkout, please contact us for more information.

2. Shipping Times

Shipping times may vary depending on your location, the supplier's location, and product availability. All orders are processed as quickly as possible; however, please note some products may take longer to arrive.

  • Domestic orders (within Australia):
    • Standard shipping: 7–14 business days
  • International orders:
    • Delivery times for international orders can vary between 6–26 business days, depending on the destination and customs processing times.

Please note that these are estimated delivery times, and actual shipping times may vary depending on third-party carriers, customs delays, or unforeseen circumstances.

3. Processing Time

Orders are typically processed within 1–2 business days. Orders placed on weekends or public holidays will being processing on the next business day.

4. Shipping Costs

  • Free Shipping: We offer free shipping promotions for specific products or order values. Check the details during checkout or our promotions page for current offers.
  • Flat Rate Shipping: Some regions may qualify for a flat-rate shipping option, which will be displayed at checkout.

Note: For international orders, customs duties, taxes, and other fees may be applicable depending on the destination country. These charges are the responsibility of the customer.

5. Tracking Your Order

Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our website. If you do not receive a tracking number with your shipment confirmation email, please contact us at hello@magicalma.com.

6. Shipping Delays

While we strive to ensure that your order arrives within the estimated delivery timeframe, shipping delays can occur due to various factors, including:

  • High demand periods (e.g., sales, holidays)
  • Shipping carrier delays
  • Weather-related disruptions
  • Customs processing (for international shipments)

We cannot guarantee exact delivery times, but we will do our best to keep you informed and updated about any significant delays.

7. Lost or Damaged Packages

We are committed to making sure your products arrive safely. However, in the rare event that your order is lost, damaged, or missing items, please contact us immediately at hello@magicalma.com with your order details.

  • Damaged Items: If your product arrives damaged, we will work with you to resolve the issue by offering a replacement or refund (if applicable). Please provide us with a clear photo of the damage.
  • Lost Packages: If a package is lost during transit, we will open an investigation with the carrier. While we will do our best to resolve the issue, we are not responsible for lost packages once they are marked as delivered by the carrier.

8. Customs, Duties & Taxes (International Orders)

For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These fees are not included in the shipping cost and are the responsibility of the customer. Please check your country’s customs policy for more information.

If the package is refused or returned due to unpaid customs fees or incorrect address information, you may be responsible for the additional return shipping costs.

9. Address Accuracy

Please ensure that your shipping address is correct and complete. We are not responsible for any delays or errors caused by incorrect or incomplete addresses. If an order is returned due to an incorrect address, you may be required to pay additional shipping fees for reshipping the package.

10. Changes to Shipping Policy

We reserve the right to update or modify our Shipping Policy at any time. Any changes will be reflected on this page, and the "Last Updated" date will be revised accordingly. Please review this policy periodically for any updates.

12. Contact Us

If you have any questions or concerns about our shipping process, please contact us via:

  • Email: hello@magicalma.com